top of page
Logo

  • Effective: May 2025

     

    Alison Levesley (“we” or “us”) is committed to protecting your privacy in compliance with the EU General Data Protection Regulation (GDPR).

    We collect limited personal data (such as your name, email, or phone number) when you contact us, submit a form on this website, or make a purchase. This information is used solely to respond to inquiries, process orders, and occasionally share updates related to OlyLife products.

     

    We do not sell or share your data with third parties beyond what’s necessary for website hosting (e.g., Wix), shipping, or payment processing.

    By contacting Alison in any way, including through this website, email, phone, or any other platform, you consent to the use of your data per this privacy policy.

     

    You may request to access, correct, or delete your data at any time by contacting us directly. For full transparency, our third-party processors follow strict compliance and security standards.

  • Purchasing & Pricing

    ​

    • All product prices are listed in USD.

    • Prices do not include taxes, customs, import duties, or VAT. These are the responsibility of the buyer and may be charged upon arrival in your country.

    • Payment is required in full at the time of purchase.

     

    Returns & Exchanges


    We do not accept returns unless one of the following applies:

    • You received the wrong product.

    • The product is clearly damaged, defective, or malfunctioning on arrival.

     

    In these cases:

    ​

    • Notify us within 7 days of delivery.

    • Include photos, order details, and proof of purchase.

    • Items must be unused and in original packaging.

     

    If approved, we will offer a replacement. No refunds or returns will be given for a change of mind.

     

    Warranty

     

    OlyLife products come with a 1-year warranty against manufacturer defects. This does not cover:

    ​

    • Damage due to misuse or mishandling.

    • Cosmetic wear and tear.

    • Third-party alterations or repairs.

     

    To initiate a warranty claim, please provide proof of purchase and evidence of the defect.

     

    Disclaimer of Liability


    OlyLife products are not medical devices. They do not diagnose, treat, or cure any disease. Always consult your healthcare provider before using these products if you are pregnant, on medication, or managing serious health conditions.


    Use all devices responsibly and according to guidelines. We are not liable for misuse, misinterpretation, or health outcomes. You use these products at your own risk.

  • Shipping Times

    ​

    • All orders are shipped from Alison’s location in [Your Country].

    • International orders typically arrive within 14 business days, depending on destination and customs.

     

    Tracking & Delivery

    ​

    • You’ll receive tracking information via email once your order is dispatched.

    • We are not responsible for delays due to customs or delivery services.

     

    Customs & Import Duties

    ​

    • Buyers are responsible for all customs clearance fees, VAT, duties, or taxes applicable in their country.

    • These are not included in the product price.

     

    Lost or Stolen Packages

    ​

    • Once the item is marked as delivered, we are no longer responsible.

    • If your package is lost in transit, please contact us and we will assist where possible, but we are not liable for courier issues.

bottom of page